Privacy Policy for FjallCX

At FjallCX, we are committed to helping organizations leverage superior customer experience as a key competitive advantage in the digital age. This commitment extends to protecting the privacy and security of the personal data we process. This Privacy Policy describes how FjallCX collects, uses, and discloses information in connection with your use of our site and services.

Information We Collect

We collect various types of information to provide and improve our services to you.

Information You Provide to Us:

• Contact Information: When you express an interest in obtaining more information about our services, register for an event, or contact us, we may collect personal identifiers such as your full name, email address, phone number, company name, and job title.
• Inquiry Information: Details you provide when you submit questions, requests for information, or other communications through our site.
• Event Registrations: Information submitted when you register for webinars, conferences, or other events organized by FjallCX.

Information We Collect Automatically:

• Usage Data: When you visit our online platform, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or services that you view, what websites or search terms referred you to our site, and information about how you interact with our site. We refer to this automatically-collected information as "Usage Data."
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: Operating our site, providing our consulting services (Digital Customer Experience Strategy, Digital Transformation, CX Analytics, Customer Journey Mapping, Employee Experience (EX) Alignment, AI-powered Personalization, CX Technology Implementation), and fulfilling our obligations to clients.
• To Communicate With You: Responding to inquiries, sending administrative information, and providing updates about our services or relevant industry insights.
• For Marketing and Promotional Purposes: With your consent where required, sending you marketing communications about our services, events, and other news. You can opt-out of receiving these communications at any time.
• For Analytics and Improvement: Analyzing how our site is used to understand user behavior, diagnose problems, and improve the functionality and content of our online platform.
• For Security and Fraud Prevention: Detecting, preventing, and addressing technical issues, security incidents, and illegal activities.
• To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements.

Disclosure of Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of FjallCX, prevent or investigate possible wrongdoing in connection with our service, protect the personal safety of users of our service or the public, or protect against legal liability.
• Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights

In accordance with applicable data protection laws, including GDPR, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where FjallCX relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Mail: FjallCX, 520 Kingsland Avenue, New York, New York, 11222, USA